Reimbursements & Account Health
Recover the money Amazon owes you, and protect the account that earns the rest.
Two things quietly drain Amazon businesses. The first is money Amazon owes you and never automatically returns — lost inventory, damaged units, overcharged fees, returns never restocked. The second is account health, where a handful of unresolved violations can put the entire business at risk.
We work both. Reimbursement recovery puts cash back on your books from transactions that already happened, and account health management keeps small policy issues from compounding into a suspension.
Everything covered in Reimbursements & Account Health
Lost & damaged inventory claims
Inventory reconciled against Amazon's own reports to identify units lost, damaged or destroyed in the fulfillment network.
Fee & weight discrepancy review
Dimension and weight errors that inflate FBA fees identified and disputed — these often repeat silently on every unit shipped.
Returns reconciliation
Customer returns refunded but never returned to sellable inventory, tracked and claimed within Amazon's eligibility windows.
Account health monitoring
Order defect rate, late shipments, cancellations, policy violations and the Account Health Rating watched continuously.
Violation & appeal support
Policy violations, intellectual property complaints and performance notifications addressed with properly evidenced plans of action.
Suspension risk prevention
Early warning on the metrics trending the wrong way, so problems are handled before enforcement arrives.
Our approach
Audit & reconcile
We pull your reports and reconcile shipments, returns, removals and fees to find every discrepancy that is still claimable.
File claims
Cases filed with the specific evidence Amazon requires — the difference between a reimbursement and a closed case.
Escalate & follow through
Rejected claims are reviewed and escalated where the evidence supports it, rather than written off after one reply.
Protect account health
Ongoing monitoring and prompt response to violations and notifications, keeping metrics inside safe thresholds.
The outcomes we’re working toward
Results depend on your category, competition and starting point — but these are the outcomes this work is built to produce.
- Recovered cash from claims that were otherwise expiring
- Fee errors corrected at the source, not just refunded once
- Account Health Rating kept in safe territory
- Violations resolved before they escalate
- Far lower risk of an unexpected suspension
Common questions
How far back can reimbursements be claimed?+
Amazon applies eligibility windows that vary by claim type and have tightened in recent years — many sit around 60 days from the event. Because windows close permanently, older discrepancies should be reviewed urgently.
Is reimbursement claiming against Amazon's policies?+
No. Claiming what you are genuinely owed, with evidence, is legitimate and expected. What is not acceptable is filing duplicate or fabricated claims, which risks the account — we do not do that.
My account is already at risk — can you help?+
Often yes, but speed matters. If you have received a suspension warning or enforcement notice, that should be treated as urgent. The strength of a plan of action depends heavily on addressing the real root cause.
Do you guarantee a reimbursement amount?+
No, and be cautious of anyone who does. The recoverable amount depends entirely on what the discrepancies show and what remains inside eligibility windows. We tell you what we find before filing.
Ready to talk about Reimbursements & Account Health?
Book a free audit and we’ll show you exactly what we would do for your account — before you commit to anything.